How do I return an item?

Return Policy

Return, Exchange & Refund Policy

Unless stated otherwise, all our products carry full manufacturer's warranty. Manufacturer's warranty certificate is included with each product. Manufacturer's warranty covers repairs or replacement of defective parts and /or products, as set forth by manufacturer's conditions. For a list of service centers please consult the manual enclosed with your product or check the manufacturer's website.

We accept returns for items within the first 7 days of you having received your merchandise. You may return it for a merchandise exchange, credit, or refund within 7 days of receiving your order as long as all merchandise is returned in the same condition as it was received, with all original packaging cartons (including all packaging materials), documentation, instructions, and accessories.


All returns are subject to our inspection and final approval before credit will be issued. Customers that wish to return a product for refund, credit or exchange are required to obtain a Return Merchandise Authorization Number (RMA #) prior to returning the products. To request or obtain a Return Merchandise Authorization Number (RMA #) you may email us at

Info@ExecutiveAppliance.com

Exchanges

You can request a Return Merchandise Authorization number (RMA #) via email at Info@ExecutiveAppliance.com
24 hours a day, 7 days a week. A Return Merchandise Authorization Number (RMA #) will be emailed to you within 72 hours of the request or you will be contacted by a customer service representative within this time frame.

Refunds & Credits

In the event you are returning a product for Refund or Credit, please email us at Info@ExecutiveAppliance.com for a Return Merchandise Authorization Number (RMA #). Once you obtain the Return Merchandise Authorization Number (RMA #), please pack the product being returned in the original packaging that you received and send it back by following the instructions given to you along with the Return Merchandise Authorization Number (RMA #). The cost of shipping a returned product for refund or credit is the sole responsibility of the consumer. Executive Appliance cannot and will not be responsible for the costs associated with shipping, packaging or handling the product for refund or credit. All returns are subject to careful examination prior to receiving an exchange, refund or credit. Products found to be abused or mishandled will not be issued a refund or credit and the consumer will be notified after such determination. Executive Appliance will not accept a return of any product that is missing any manufacturer supplied accessories or if there is obvious damage ,used or visible wear and tear to the unit.

In all instances, Shipping and Handling Charges are NOT Refundable.

Air Conditioning Products will not be eligible for refund or credit and will only be offered for exchange or repair.

Delivery Policy

At the time of delivery, an adult is required to sign and accept the delivery.All deliveries are fully insured from the day it leaves our warehouse until it reaches your specified location.You must inspect all product(s), check the unit for damage on both the interior and exterior of the carton prior to signing for the delivery.For large products delivered by truck, delivery insurance solely covers damages to merchandise noticed during unboxing and inspection and noted on the freight carrier's bill of lading. Neither Executive Appliance, nor the shipper, shall be held liable for any damages that have not been properly noted and reported-- so make sure you check the item before you sign.All damages must be noted on the shipping company's Bill Of Lading and you must refuse delivery for damaged product(s) only, not the entire order.For UPS or Fedex deliveries, you have 24 hours to report any damages.It is required that you take photos of any damage that you notice as proof.For indoor deliveries, you must make sure your walls and floors are covered. Neither Executive Appliance nor the shipping company will be held responsible for damages to your personal property.Our customer service department must be notified within 24 hours of delivery for all damages

Order Cancellation

Policy You may cancel an order at any time prior to it shipping out."Special Order" (Ranges, Custom Color) or "Final Sale" products may not be cancelled at any time.If you cancel you will forfeit your deposit or money paid, return or exchange any part of your order, you will forfeit your package discount and you will be credited less than the amount of the total discount. Product Image and Specifications Policy The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order.Some images may be there to show a product's features, design, handle style, finish etc.Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like.You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about-- we're here to help you! If you're ever unsure about something during your buying process, do not hesitate to call us!Specifications on our site may not always be correct, as the manufacturer can change the item at any time. We try to be as up-to-date as possible.For total assurance, please check with the manufacturer's website for all dimensions and other specifications before buying to make sure you're completely satisfied with the product.


Sales Tax:

We do not charge sales tax on orders shipped outside New Jersey.
Orders shipped within N.J are subject to 7.00% state sales tax.

Canceling or Changing Your Order

An order may be changed or voided only if it has not been shipped. If you cancel an order after it has shipped, you are responsible for all shipping and handling costs plus be charged a minimum 20% restocking fee.

Customers will receive less than a full credit on any merchandise returned to Executive Appliance as "Refused" or "Undeliverable" (excluding freight carrier damaged goods) due to the actual shipping costs incurred by Executive Appliance. You will not be refunded the "to you" & "back to Executive Appliance " actual shipping charges plus a 20% restocking fee.

Procedures for Shipping back Product(s) for Return, Repair, Exchange or Refund When returning a product, you are kindly asked to prominently display the Return Merchandise Authorization Number (RMA #) on the outer box or carton of the returned product. No returns will be accepted without a company issued Return Merchandise Authorization Number (RMA #). All Returns are to be shipped carrier insured to

Executive Appliance

Contact us at 800.960.0766 or 732.994.0070


For Sales -Sales@ExecutiveAppliance.com
For product information - Info@ExecutiveAppliance.com

Business Hours Monday-Thursday 9:00 A.M-5:00 P.M Friday 9:00A.M-2:00P.M (EST)


Debit, Credit Card Payment
We accept credit and debit cards as payment, please be aware that an authorization will be placed against the funds in your account for the full amount of your order.
If you choose to cancel your order before it is shipped, we will not bill your debit card. However, each bank determines when this authorization will be released from your card, ranging from within 24 hours to 7 days later.


In-Stock Notice

We do our best to ensure our pricing and stock status information is up-to-date and accurate. Executive Appliance will not be held liable for any typographical, stock status information, or prices listed in error.


Signature Required at Delivery

Products require a signature at the time of delivery. If you are unavailable to sign and receive shipment after 3 attempts and the shipping carrier returns the order, you will be responsible for all restocking fees and shipping charges on products that are returned to these manufacturers.


Scheduled delivery: Appliances Over 150lbs with ship via a freight company. The freight company will call to schedule a delivery appointment. Appointments are available during normal business hours (Monday-Friday) and span an approximate 4-hour period. Please include a daytime and second phone numbers in the shipping information at the time of check out. Extraordinary delivery requirements may create additional delivery charges.

Inspection: It is your responsibility to inspect packaging before delivery agent's departure. If the packaging appears to be damaged in any way, please inspect the merchandise and note the damage on the freight bill. This will aid in the return/replacement process or you may refuse the delivery. Do not sign the delivery receipt without first inspecting the packaging.

Backordered Items

Items marked "In Stock" generally ship within 2-3 business days or as noted. Other items have the lead times clearly noted in their product options and prices section. You will have the option of canceling your order for a full refund if your item is on backorder. We will do our best to provide you with an estimated shipping date if you're item is backordered.


Executive Appliance.com is an authorized dealer for everything we sell.Providing luxury appliances for families,celebrities,builders and more..Guaranteed with unbeatable prices, secured purchases, and wide variety of major brand name appliances and More, there is nowhere else for you to shop for Home Appliances but Executive Appliance.com. We deliver the understanding, expertise, and experience to cater to all of your appliance needs. We dedicate ourselves to "service after the sale" - standing by our customers from the day of purchase throughout the life cycle of the product. That is our commitment to you, our valued customer!


Manufacturer Authorized Appliance Dealer

Executive Appliance is a manufacturer authorized appliance dealer for most major appliance brands. Executive Appliance is approved by the manufacturers to sell all of the brands we carry. Below are the main reasons why it is important to shop with an authorized dealer:

What is an authorized dealer?

  • As an authorized retailer, Executive Appliance has a knowledgeable sales and customer service team. Each one of our staff members receive weekly training by the manufacturers, keeping up to date on all the latest features, recalls, and product development. Shopping with knowledge is important to you so we keep our staff trained to handle all of your questions.
  • An authorized dealer has a direct relationship with the manufacturers. Purchasing from an authorized dealer guarantees the confidence of a full manufacturer warranty to back you up.
  • Shopping with authorized appliance dealers is the only legitimate way to shop.

Why does it matter?

  • If you purchase an item through an unauthorized dealer, the manufacturer may sometimes void the warranty since they do not know if the serial number has been scratched or if the product has been used.
  • You may also not be able to file any manufacturer's rebates as rebates are generally reserved for authorized dealers only.

How do I know if I am buying from an authorized dealer?

  • If you are not sure if a company is an authorized dealer, you can contact the manufacturer and ask. One quick way to tell if the company is an unauthorized dealer is to check the price at which they are selling the item. If the manufacturer has set a Unilateral Minimum Advertised Price, or UMAP, and a company is selling below this price, they are not an authorized dealer.
Image Disclaimer-* The product images on this site are there to give you an idea of how the product looks. You cannot rely solely on the image when placing an order. Some images may be there to show a product feature, design, handle style, finish etc. Sometimes, the manufacturer does not provide an image for the item, but will provide a similar image or a different color to give you an idea of what the product looks like. You must carefully read the specifications or ask one of our sales associates for any information that you are unclear about. If you require technical support, manufacturer warranty information, product manuals or repair locations, please contact the manufacturer of your product(s) directly.